Customer support has never been a walk in the park. But with the onset of the COVID-19 pandemic that disrupted entire industries, forced many of us into working remotely, and brought about unprecedented digital transformation, the last two years have been particularly demanding.
To keep up with these challenges and maintain customer satisfaction, businesses must serve customers and deliver a fantastic customer experience, whether online, in-store or on social media. Whatsmore, customers demand service on multiple channels voice, WhatsApp, Facebook, Instagram, email, and others.
Here are a few tips to follow to scale up your support for a business to enhance customer experience and meet customer expectations in these changing times.
Prioritizing meaningful conversations; as a business, you should be able to identify high-value customers and provide a personalized experience. You can tag your conversation and contacts to recognize this high-value customer.
Supercharge your support; putting the power to self-serve in a customer’s hand is a great way to elevate their experience. Utilizing bots to answer FAQs will instantaneously increase your customer view of your business.
Develop a customer database; there are various reasons a business needs a detailed customer base. A well-maintained database assists the company’s growth by better understanding its customers and curating products and campaigns that fit them.
Scaling your customer support doesn’t need to be a vast undertaking; starting by providing a unified customer experience in all your channels is a start. This is where Beem’s Moja platform comes to play with the power of combining all your inboxes in one place, a CRM, and a support bot to support any company requirement.
The support landscape is changing. Is your business ready to embrace that change and reap the rewards in 2022 and beyond?
To learn more, visit beem.africa/moja/ or send the word Moja on WhatsApp to 255 659 457 652 to book a demo.