3 Tips on How to Scale up your Customer Support 

by | Jun 27, 2022

Support tips

Customer support has never been a walk in the park. But with the onset of the COVID-19 pandemic that disrupted entire industries, forced many of us into working remotely, and brought about unprecedented digital transformation, the last two years have been particularly demanding.

To keep up with these challenges and maintain customer satisfaction, businesses must serve customers and deliver a fantastic customer experience, whether online, in-store or on social media. Whatsmore, customers demand service on multiple channels voice, WhatsApp, Facebook, Instagram, email, and others.

Here are a few tips to follow to scale up your support for a business to enhance customer experience and meet customer expectations in these changing times.

Prioritizing meaningful conversations; as a business, you should be able to identify high-value customers and provide a personalized experience. You can tag your conversation and contacts to recognize this high-value customer.

Supercharge your support; putting the power to self-serve in a customer’s hand is a great way to elevate their experience. Utilizing bots to answer FAQs will instantaneously increase your customer view of your business.

Develop a customer database; there are various reasons a business needs a detailed customer base. A well-maintained database assists the company’s growth by better understanding its customers and curating products and campaigns that fit them.

Scaling your customer support doesn’t need to be a vast undertaking; starting by providing a unified customer experience in all your channels is a start. This is where Beem’s Moja platform comes to play with the power of combining all your inboxes in one place, a CRM, and a support bot to support any company requirement.

The support landscape is changing. Is your business ready to embrace that change and reap the rewards in 2022 and beyond?

To learn more, visit beem.africa/moja/ or send the word Moja on WhatsApp to 255 659 457 652 to book a demo.

More from the blog

New SMS Pricing for Resellers

New SMS Pricing for Resellers

We are excited to announce brand new SMS pricing for Resellers. We implemented a new pricing change that provides you with more flexibility and room to gain new customers while remaining competitive in the market. As an SMS reseller, you understand that pricing plays...

Announcing our New Paystack Integration

Announcing our New Paystack Integration

We're thrilled to announce we’ve integrated Paystack into our app. With this combined, Beem's business communication strength, and Paystack's payment capabilities, we have enabled chat payments on WhatsApp, Facebook, Instagram & other Chat channels.  Beem's Moja...

Why Do Startups Prefer to Use Two-Way SMS Service?

Why Do Startups Prefer to Use Two-Way SMS Service?

Startups have increased rapidly in recent years, and many economists see them as a key to the country's economic growth. Startups are no different than any other type of company in that they require an efficient marketing plan to establish their brand's credibility...