by moureen | Aug 15, 2022 | Beem Engage, Chatbots, Sub-blogs, Uncategorised
Over the years, the retail business has undergone many changes. Customers now have multiple options to choose from. Most customers want to be served instantly by reaching out through messenger tools such as WhatsApp, Facebook, Instagram, and SMS. With this new... by moureen | Aug 9, 2022 | Beem Engage, Chatbots, Sub-blogs, Uncategorised
We have updated many of our features to ensure that our customers continue to have a great experience using Moja and get more return on investment. The new features include new channels such as Business messenger & Telegram and for business looking forward... by moureen | Aug 8, 2022 | Beem Engage, Sub-blogs, Uncategorised, USSD
USSD provides opportunities for business to reach their various customer base. Including everyone even customers with feature phones. This technology is both simple and powerful and is being used across applications to achieve several specific business goals and... by moureen | Jun 27, 2022 | Beem Engage, Chatbots, SMS, Sub-blogs
Customer support has never been a walk in the park. But with the onset of the COVID-19 pandemic that disrupted entire industries, forced many of us into working remotely, and brought about unprecedented digital transformation, the last two years have been particularly... by moureen | Jun 15, 2022 | Beem Engage, Chatbots, Sub-blogs
As a business, you probably want your customers to be able to reach you with any inquiry and provide responses instantly. WhatsApp is a perfect channel for crafting personalized relationships with your customers and serving them instantly. However, managing hundreds... 
by mercy | Apr 21, 2021 | Beem Engage, Mobile Airtime, SMS
For you to make the most out of your SMS marketing campaigns, it is very important to group or segment your contact list. Customers don’t like irrelevant messages on their phone. Businesses that fail to segment their contacts risk a very high opt out rate from...
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