fbpx

How to Deliver World-Class Customer Support

by | Aug 12, 2022

Creating exceptional customer experiences should be critical to any business looking to scale. Today’s customers want to fill known and understood. Customers are also more likely to do business with a company that offers personalized services.

Some things that impact your customers’ perception of your business are longer wait times and not feeling valued by a company.

Setting up automation to handle simple, recurring tasks and respecting your customers’ time to reduce wait times is a great start.

How can you implement personalised, automated customer service in your business?

1. Invest in the right toolsif the goal is to provide automated customer service having a well-developed bot is critical. Our chatbot uses machine learning to provide customers with relevant links to existing resources.

2.Provide contextual support: one of the easiest things to do to provide contextual support is to collect all your data and save it to provide relevant support.

3. Leverage technology:  like omni-channel inboxes and unified workflows, to supercharge your support. This will give you a clear overview of all communication from all channels.

A business needs to embrace, adapt to change, and update its tools and strategy to attract, engage and retain customers for the years to come. 

To keep up with the changes, try Moja. Beem’s an all-in-one communication tool that helps businesses build better customer relationships through communication.  

To learn more send the word MOJA on WhatsApp to  255 659 457 652, or visit beem.africa/moja 

    More from the blog

    New SMS Pricing for Resellers

    New SMS Pricing for Resellers

    We are excited to announce brand new SMS pricing for Resellers. We implemented a new pricing change that provides you with more flexibility and room to gain new customers while remaining competitive in the market. As an SMS reseller, you understand that pricing plays...

    Announcing our New Paystack Integration

    Announcing our New Paystack Integration

    We're thrilled to announce we’ve integrated Paystack into our app. With this combined, Beem's business communication strength, and Paystack's payment capabilities, we have enabled chat payments on WhatsApp, Facebook, Instagram & other Chat channels.  Beem's Moja...

    Why Do Startups Prefer to Use Two-Way SMS Service?

    Why Do Startups Prefer to Use Two-Way SMS Service?

    Startups have increased rapidly in recent years, and many economists see them as a key to the country's economic growth. Startups are no different than any other type of company in that they require an efficient marketing plan to establish their brand's credibility...