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We have updated many of our features to ensure that our customers continue to have a great experience using Moja and get more insights.

Reports

 

Now you can get aggregate reports on sessions and chats for a selected time. You can also get aggregate reports per agent based on sessions and discussions. Great for supervisors to analyze the performance of their agents. 

 

Improved UI 

 

A lot more fixes to improve the performance of the interface, automated message refresh, desktop, and mobile app notifications, and support for emojis.

Tags

 

 We have updated our tags. You can now conveniently tag a customer session for better reference. Tagging a conversation will assist with getting information on recurring customer inquiries and provide a quick response in the future.

Chat view

 

 We’ve separated currently active conversations from older inactive talks. We’ve also added icons to show you which channel a customer messaged on.

To learn more, visit the Moja page or send the word Moja on WhatsApp to +255 659 457 652 to book a demo.