fbpx

Moja New Reports, Tags & Performance Improvements

by | Sep 12, 2022

We have updated many of our features to ensure that our customers continue to have a great experience using Moja and get more insights.

A Brief Intro to The New Features

You can now conveniently tag a customer session for better reference. Tagging a conversation will assist with getting information on recurring customer inquiries and provide a quick response in the future.
Now you can get aggregate reports on sessions and chats for a selected time. You can also get aggregate reports per agent based on sessions and discussions. Great for supervisors to analyze the performance of their agents.
We’ve separated currently active conversations from older inactive talks. We’ve also added icons to show you which channel a customer messaged on.
A lot more fixes to improve the performance of the interface, automated message refresh, desktop, and mobile app notifications, and support for emojis.

More from the blog

New SMS Pricing for Resellers

New SMS Pricing for Resellers

We are excited to announce brand new SMS pricing for Resellers. We implemented a new pricing change that provides you with more flexibility and room to gain new customers while remaining competitive in the market. As an SMS reseller, you understand that pricing plays...

Announcing our New Paystack Integration

Announcing our New Paystack Integration

We're thrilled to announce we’ve integrated Paystack into our app. With this combined, Beem's business communication strength, and Paystack's payment capabilities, we have enabled chat payments on WhatsApp, Facebook, Instagram & other Chat channels.  Beem's Moja...

Why Do Startups Prefer to Use Two-Way SMS Service?

Why Do Startups Prefer to Use Two-Way SMS Service?

Startups have increased rapidly in recent years, and many economists see them as a key to the country's economic growth. Startups are no different than any other type of company in that they require an efficient marketing plan to establish their brand's credibility...