The New Formula for Customer Success
Turn every customer interaction into an opportunity to delight across the most popular chat and social platforms in the World.
Sell. Serve
Anytime. Every time. Everywhere
Multichannel
Engage every customer where they are
Automation
Deliver great experiences effortlessly
Scalability
Close more sales, deliver more services
Reliability
Always on & available for every interaction
Our Customers
%
Uptime Guarantee
The All-in-One Engagement Platform
So you can delight your customers and unlock the formula for customer success
Sell
Provide easy pre and post sales touch points.
Enrich your sales conversations with images and catalogs.
Increase online and social sales conversions.
Engage customer with meaningful conversations that help guide them to your product.
Collaborate with internal teams to close sales faster.
Serve
Increase service throughput.
Generate more leads across platforms.
Collaborate across teams to solve problems faster.
Automate
Scale your sales and services without increasing your team size.
Create a rich, unattended customer interaction bot.
Capture and qualify leads with multi layered menu options.
Provide services in multiple languages.
Moja Use Cases
Do what you do, but do it better, do it faster, and do it more reliably with Moja. Engage your customers in brand new ways and deliver exceptional experiences.
Accept orders
Process real-time orders on chat and convert leads faster and easier than ever before.
Process payments
Accept payments in-app without redirecting the customer and avoiding drop-off.
Conduct surveys
Collect data from surveys with chat apps that the customers are most familiar with.
Provide support
Provide timely and meaningful assistance to your customers when they need it, where they need it.
Onboard customers
Signup customers in-chat and perform all the necessary KYC on Moja with ease.
Broadcast promotions
Send out timely promotions to customers at various stages of their journey for maximum conversion.
Simplified Pricing Bundles
Essential
USD 39 per month
- 1,000 Chat Sessions
- Paystack/Stripe
- Zapier
- Custom CRM Integration
- Custom Billing Integration
- Telegram
- Viber
- Self Service Bot
- Out-of-Offie Hours Response
- Seamless Bot to Live Agent Transfer
- Ticketing Workflow
- Quick Replies
- In-depth Reports
- Unlimited Chat History
- Unified Customer Data Across Platforms
- Image Sharing
- Customer Tagging for Segmentation
- Internal Customer Notes
- Auto Save Customer Contacts
- Upload Catalogue (images+products)
- Aggregated Team Reports
- Business-initiated Messages
- Agile Chat Flow with Kanban View
- Unlimited Agents
- Unified Team Inbox
- Internal Chat Transfer
- Agent Online/Offline Status
- Onboarding Assistance
- Live Chat for Support
- Help Articles & Videos
- Dedicated Account Manager
- Support SLA
Growth
USD 99 per month
- 2,500 Chat Sessions
- Paystack/Stripe
- Zapier
- Custom CRM Integration
- Custom Billing Integration
- Telegram
- Viber
- Self Service Bot
- Out-of-Office Hours Responses
- Seamless Bot to Live Agent Transfer
- Ticketing Workflow
- Quick Replies
- In-depth Reports
- Unlimited Chat History
- Unified Customer Data Across Platforms
- Image Sharing
- Customer Tagging for Segmentation
- Internal Customer Notes
- Auto Save Customer Contacts
- Upload Catalogue (images+products)
- Aggregated Team Reports
- Business-initiated Messages
- Agile Chat Flow with Kanban View
- Unlimited Agents
- Unified Team Inbox
- Internal Chat Transfer
- Agent Online/Offline Status
- Onboarding Assistance
- Live Chat for Support
- Help Articles & Videos
- Dedicated Account Manager
- Support SLA
Plus
USD 259 per month
- 5,000 Chat Sessions
- Paystack/Stripe
- Zapier
- Custom CRM Integration
- Custom Billing Integration
- Telegram
- Viber
- Self Service Bot
- Out-of-Office Hours Responses
- Seamless Bot to Live Agent Transfer
- Ticketing Workflow
- Quick Replies
- In-depth Reports
- Unlimited Chat History
- Unified Customer Data Across Platforms
- Image Sharing
- Customer Tagging for Segmentation
- Internal Customer Notes
- Auto Save Customer Contacts
- Upload Catalogue (images+products)
- Aggregated Team Reports
- Business-initiated Messages
- Agile Chat Flow with Kanban View
- Unlimited Agents
- Unified Team Inbox
- Internal Chat Transfer
- Agent Online/Offline Status
- Onboarding Assistance
- Live Chat for Support
- Help Articles & Videos
- Dedicated Account Manager
- Support SLA
*Out of Bundle Session Rates: USD 0.055 per session. All bundles prices are based on annual/yearly contract terms. Prices are Exclusive of VAT for Kenya and Tanzania*
Moja for Enterprise
- Over 5,000 Chat Session
- Custom Social Integrations
- Custom ERP Integration
- Custom Advanced Workflow
- Dedicated Onboarding Assistance
- Custom Business SLAs
- Unlimited Agents
- 24/7 Hotline Support
MOJA BY BEEM
Get Started
Get in touch with us to get started with your Moja experience to help elevate your business. We will walk you through Moja and help you get started.
Start a 15 Day / 1,000 Chat Session Trial
Get a Free Demo and Walkthrough
Get specialised onboarding assistance
Frequently Asked Questions
Do you offer a trial period?
Yes, we do. Please get in touch with us to setup a free 30 day trial of our platform.
What is a chat session?
Every time a user initiates a chat message, it counts as one session. A session remains active for 24 hours after the last message was exchanged on the session. You can send as many messages as needed during one chat session.
Can I get a demo?
Yes, simply use the form here -> to book a demo. Our team will walk you through the entire platform and help map your requirements.
What channels does the platform support?
We currently support WhatsApp, Facebook & Instagram messages. More channels such as Telegram, Twitter, Viber and WeChat are available for custom implementation on the Enterprise Bundle.
What is the minimum contract period?
We offer our bundles on a monthly or annual contract. Annual contracts are offered at a discount.
Can I cancel anytime?
Monthly bundles can be cancelled at the end of the contract month. Annual contracts commitments can be cancelled at the end of the annual contract period.
How long does it take to setup?
The setup generally takes about 1 week if the prerequisites are met, such as Facebook Business Manager Account & WhatApp Business Verification.
Can I use my existing WhatsApp number?
Yes, you can use your existing WhatsApp number on our platform. However, please note that when moving the number to our platform, all historical messages on your existing WhatsApp will be lost.
What happens to my number if I discontinue my subscription?
You can continue using your WhatsApp number by deactivating your number on our platform and reactivate it on your device.
Can I customise my Chat Bot?
Yes, our team will help you customise your Chat Bot to your business workflow. Please contact us for more information.
What is not included in the bundles?
The Moja App and SMS are included in every bundle. Other applications are available for use per standard pricing and billing.
Is there a mobile version for Moja?
Yes, we have a Mobile Version of Moja. Talk to our sales team to get access to Moja on the go.
