Combine the power of WhatsApp, Facebook,
Instagram & SMS on one single platform.
Elevate your customer engagement experience with real-time conversations with the right team at the right time.
ALWAYS ON SERVICE
Deliver Amazing Service
Create real-time conversational experiences that help deliver better service.
Increase service throughput.
Generate more leads across platforms.
Collaborate across teams to solve problems faster.
Stay connected to your customers
no matter where they are.
Increase throughput of customer inquiries
Decrease response time
Capture inquiries off-work hours
Collaborate and share conversations across teams
Close more sales with pre-sales chat support
Tap upsell opportunities with real conversations
Create remarketing opportunities
Capture inquiries off-work hours
Keep all your customer information in one place
Moja vs Standalone Platforms
Industry Use Cases
Sales & Lead Generation
- Close sales faster with a consistent product catalog for the entire team
- Accept Mobile Money & Card payments within chat to reduce drop offs
- Segment customers with tags & remarket to them on SMS & WhatsApp
- Automate lead qualification & catalog display with Chatbots
Delivery
- Handle delivery requests & orders faster by sharing chats across teams
- Quickly manage customers in a process with a Kanban view
- Dispatch deliveries directly to 3rd party providers with API integrations
- Automate order tracking with Chatbots
Customer Care
- Deflect customers from voice calls to chat to handle more conversations
- Automate FAQs and daily support operations with Chatbots
- Close issues faster with a consistent set of FAQ content and canned responses for the full team
Onboarding & Operations
- Onboard customers faster on chat by sharing videos & images
- Conveniently and efficiently support customer inquiries faster with chatbots
- Monitor agents’ productivity and performance metrics
- Reduce operational costs & inbound calls
- Boost agent efficiency with enhanced messaging tools
- Develop deeper customer insights by tracking chat volumes repetitive customer request, and identifying primary areas of customer assistance
Simplified Pricing Bundles
Essential
USD 39 per month
- 1,000 Chat Sessions
- Paystack/Stripe
- Zapier
- Custom CRM Integration
- Custom Billing Integration
- Telegram
- Viber
- Self Service Bot
- Out-of-Offie Hours Response
- Seamless Bot to Live Agent Transfer
- Ticketing Workflow
- Quick Replies
- In-depth Reports
- Unlimited Chat History
- Unified Customer Data Across Platforms
- Image Sharing
- Customer Tagging for Segmentation
- Internal Customer Notes
- Auto Save Customer Contacts
- Upload Catalogue (images+products)
- Aggregated Team Reports
- Business-initiated Messages
- Agile Chat Flow with Kanban View
- Unlimited Agents
- Unified Team Inbox
- Internal Chat Transfer
- Agent Online/Offline Status
- Onboarding Assistance
- Live Chat for Support
- Help Articles & Videos
- Dedicated Account Manager
- Support SLA
Growth
USD 99 per month
- 2,500 Chat Sessions
- Paystack/Stripe
- Zapier
- Custom CRM Integration
- Custom Billing Integration
- Telegram
- Viber
- Self Service Bot
- Out-of-Office Hours Responses
- Seamless Bot to Live Agent Transfer
- Ticketing Workflow
- Quick Replies
- In-depth Reports
- Unlimited Chat History
- Unified Customer Data Across Platforms
- Image Sharing
- Customer Tagging for Segmentation
- Internal Customer Notes
- Auto Save Customer Contacts
- Upload Catalogue (images+products)
- Aggregated Team Reports
- Business-initiated Messages
- Agile Chat Flow with Kanban View
- Unlimited Agents
- Unified Team Inbox
- Internal Chat Transfer
- Agent Online/Offline Status
- Onboarding Assistance
- Live Chat for Support
- Help Articles & Videos
- Dedicated Account Manager
- Support SLA
Plus
USD 259 per month
- 5,000 Chat Sessions
- Paystack/Stripe
- Zapier
- Custom CRM Integration
- Custom Billing Integration
- Telegram
- Viber
- Self Service Bot
- Out-of-Office Hours Responses
- Seamless Bot to Live Agent Transfer
- Ticketing Workflow
- Quick Replies
- In-depth Reports
- Unlimited Chat History
- Unified Customer Data Across Platforms
- Image Sharing
- Customer Tagging for Segmentation
- Internal Customer Notes
- Auto Save Customer Contacts
- Upload Catalogue (images+products)
- Aggregated Team Reports
- Business-initiated Messages
- Agile Chat Flow with Kanban View
- Unlimited Agents
- Unified Team Inbox
- Internal Chat Transfer
- Agent Online/Offline Status
- Onboarding Assistance
- Live Chat for Support
- Help Articles & Videos
- Dedicated Account Manager
- Support SLA
*Out of Bundle Session Rates: USD 0.055 per session. All bundles prices are based on annual/yearly contract terms. Prices are Exclusive of VAT for Kenya and Tanzania*
Moja for Enterprise
- Over 5,000 Chat Session
- Custom Social Integrations
- Custom ERP Integration
- Custom Advanced Workflow
- Dedicated Onboarding Assistance
- Custom Business SLAs
- Unlimited Agents
- 24/7 Hotline Support
MOJA BY BEEM
Get Started
Get in touch with us to get started with your Moja experience to help elevate your business.
Start a 15 Day / 1,000 Chat Session Trial
Get a Free Demo and Walkthrough
Get specialised onboarding assistance
Frequently Asked Questions
Do you offer a trial period?
Yes, we do. Please get in touch with us to setup a free 30 day trial of our platform.
What is a chat session?
Every time a user initiates a chat message, it counts as one session. A session remains active for 24 hours after the last message was exchanged on the session. You can send as many messages as needed during one chat session.
Can I get a demo?
Yes, simply use the form here -> to book a demo. Our team will walk you through the entire platform and help map your requirements.
What channels does the platform support?
We currently support WhatsApp, Facebook & Instagram messages. More channels such as Telegram, Twitter, Viber and WeChat are available for custom implementation on the Enterprise Bundle.
What is the minimum contract period?
We offer our bundles on a monthly or annual contract. Annual contracts are offered at a discount.
Can I cancel anytime?
Monthly bundles can be cancelled at the end of the contract month. Annual contracts commitments can be cancelled at the end of the annual contract period.
How long does it take to setup?
The setup generally takes about 1 week if the prerequisites are met, such as Facebook Business Manager Account & WhatApp Business Verification.
Can I use my existing WhatsApp number?
Yes, you can use your existing WhatsApp number on our platform. However, please note that when moving the number to our platform, all historical messages on your existing WhatsApp will be lost.
What happens to my number if I discontinue my subscription?
You can continue using your WhatsApp number by deactivating your number on our platform and reactivate it on your device.
Can I customise my Chat Bot?
Yes, our team will help you customise your Chat Bot to your business workflow. Please contact us for more information.
What is not included in the bundles?
The Moja App and SMS are included in every bundle. Other applications are available for use per standard pricing and billing.
Is there a mobile version for Moja?
Yes, we have a Mobile Version of Moja. Talk to our sales team to get access to Moja on the go.
